Return and cancellation policy

Return and cancellation policy




Not satisfied with your order?
We want to know what we can do better!

You can return your order unused within 14 days of receipt or send us a photo showing that the product is defective. We will verify the photo and in most cases we can resolve your issue without a refund. We will arrange for your money to be refunded to your account within five working days of receiving your order or have a photo confirmed by our customer service team.

Returns by post

You have up to 14 days after receiving your order to exchange a product for a different size/colour or to request a refund if it was delivered to a parcel centre near you.

1. CONTACT info@NoriNova.nl

Please contact us by email first to get the return address as we have different distribution centres and we need to identify which centre your package came from based on the reason for the return.

2. HAND IN THE DELIVERY NOTE.

Pack the product as securely as possible in the original packaging and include a note with your order number. As the sender, you are responsible for the return. Therefore, always ask DHL for a tracking code when you return the parcel. Once you have sent the package, please contact us at info@NoriNova.nl if you want a refund or a different size/colour.

Note: Our head office is located in China. Therefore, please note that you need to send your parcel to our supplier (based in Asia) when you return the product.

3. SEND

Go to the nearest parcel centre (post office or parcel shop) and return your parcel.

Once the product arrives at our warehouse, the size/colour will be adjusted as soon as possible or a refund will be arranged.

Cancellation of orders
If you want to cancel an order, please contact us immediately: info@NoriNova.nl. If you cancel your purchase within 24 hours, we can refund your money unconditionally. Otherwise, the goods must be returned to us as soon as they reach you.

Shipping costs
It is the customer's responsibility to pay any shipping costs when returning a product. These costs will not be refunded. If you receive a refund for your purchase, the shipping costs will be deducted from this.

The time it takes to get your exchanged product to you depends largely on your location.

We always recommend using a trackable shipping service or shipping insurance!